tel (800) 707-5751 | fax (800) 721-2377

coVita Customer Service


Shipping & Delivery

Shipping
We make every effort to ship orders within 1-3 days of being received, however, this is not a guarantee and orders can take longer to fill depending on the time of year, back orders, etc.  As soon as your order ships we will email you a shipment confirmation email along with a tracking number.

Delivery

UPS is coVita's preferred shipping partner.

Service Levels
Ground
3 Day Select
2nd Day Air
Overnight

All orders for U.S. customers located in the continental, contiguous United States are shipped via UPS Ground service as the standard method of shipping unless an alternate method is requested by customer, or circumstances require an alternate method of shipping be used. ** UPS 3-Day Select service is a ground service, but is classified the same as air service for dimensional weight and hazardous materials charges. *** Orders for U.S. customers outside the continental, contiguous United States (i.e. Hawaii, Alaska, and Puerto Rico) are shipped via best and least expensive method available, unless an alternate method is requested by customer. Orders for non-U.S. customers are shipped via the best and least expensive method available. The carrier selected for non-U.S. shipments may vary with every shipment depending on the rate offered. These rates must be quoted. Orders are processed (reviewed and logged into our system) upon receipt, however, we cannot guarantee an exact date your order will ship.  If you need your order by a particular date, please contact our coVita customer service department at 1 (800) 707-5751 and we will make every effort to accommodate your needs.

 



Privacy & Security
We respect your privacy and are committed to protecting the security of your personal information.

How does coVita use my information?
Our primary goal in collecting personal information from you is to facilitate efficient transactions and provide you with information regarding relevant product and service updates or changes. In addition, the information that you provide helps us personalize and continually improve your shopping experience.

Is my information secure?
coVita maintains physical, electronic and procedural safeguards designed to protect personal information.  coVita also employs latest encryption technologies and user authentication procedures that are designed to keep your data secure.  We limit access to personal information to authorized personnel who need access to perform their job and are contractually required to keep your information secure.

How am I updated on coVita’s privacy policy?
We reserve the right at any time including as business conditions change, to update this policy to reflect changes in our business practices.  We will post revisions to our policy on our web site.



Returns & Replacements

Return of Product for Credit/Refund

Monitors  |  May be returned within 15 days of date of the online order or receipt of purchase order for a refund of the purchase price of product(s), with the exception of shipping and handling charges. Customer is responsible to pay the shipping and handling charges on the original invoice. All returned products must be unopened and in original packaging and resalable condition. All products returned within 15 days of the invoice date may be subject to a 15% restocking fee, at our discretion. 

Accessories
  May be returned within 15 days only if the plastic seal, safety seal or packaging has not been broken and the product is in resalable condition.

Calibrating Gas
  May not be returned under any circumstances. 
Please be advised that it is a violation of Federal law to ship HAZ-MAT gas (calibrating gas) unless you are licensed to do so.

Return Authorization Ticket Number (RA #)  | 
This number is provided to customer prior to the return.  Products shipped to us without a Return Authorization Ticket Number will be refused at our in-take desk and returned to the customer (depending on the carrier’s policy).

Return of Product for Evaluation-Service-Repair

Product returned to coVita for service, repair or evaluation is subject to the following costs and conditions.

Evaluation-Service-Repair  | 
Please speak with a coVita representative to discuss the problem you are experiencing prior to return.  Many problems can be resolved by phone at no cost to you.  Products that are returned for service are subject to the service rate quoted by your coVita representative.  The minimum cost for service is $65.00 per incident.  In addition, customer is responsible for the shipping and handling cost for return of product to customer.

Products Covered by Warranty  | 
Product warranties cover service and repair with the exception of problems caused by operator error. Please refer to the warranty in the back of the instruction manual and speak with a coVita representative to discuss a particular warranty repair/service.

Products Not Covered by Warranty  | 
If you return product to us that is not under warranty, the evaluation fee to examine your product is $65.00 per item.  If you are assessed an evaluation fee, we will waive that fee if you have us repair your product (at that time), if repair is an option. In addition to the evaluation fee, you are responsible for the shipping and handling cost to send your product back to you.

Non-Monitor Warranty Policy

coVita warrants all non-monitor products to be free of defects in materials and workmanship for a period of 90 days from the date of shipment.  coVita’s sole obligation under this warranty is limited to repairing or replacing, at its discretion, any item covered under this warranty.  Customers are responsible for shipping and handling charges to and from your location on all warranty and non-warranty returns.

Please contact coVita customer service department at 1 (800) 707-5751 or via email at service@covita.net with any questions regarding this policy.


 


Ordering

What are my 3 options for ordering?
1.  Online Order Form
2.  Fax Purchase Order (P.O.) - (800) 721-2377
3.  Telephone - (800) 707-5751

What information will I need for a purchase order (P.O.)?

FEIN:
  27-2887698
Name:  coVita
Address: 
212 Cottage Grove Ave
Suite C
Santa Barbara, CA 93101 

tel (800) 707-5751  fax (800) 721-2377  |  sales@covita.net

Purchase orders can be faxed or emailed, 24 hours a day, 7 days a week.

 



Payment

4 Payment Methods
1.  CREDIT CARD  |  Order processed and shipped.
2.  INVOICE me and use my CREDIT CARD as collateral  |  Order processed and shipped.
3.  PURCHASE ORDERS  (PO)  |  Order processed and shipped.
4.  INVOICE me and I will PRE-PAY by CHECK  |  Order processed but held until CHECK received.

Your credit card is not automatically processed when you submit your order. Your credit card will be processed after we review your order to check for errors or omissions. Please be aware that we may attempt to contact you by email or phone if there is a problem processing your credit card. By submitting your order you authorize the listed charges as well as the all necessary shipping and handling charges and tax if applicable. If you are located outside of the State of New Jersey, we will NOT charge tax on your order. For New Jersey residents only, we will add 7% sales tax on final invoice total if not exempt.  If your organization is tax exempt, please fax or email us a copy of your tax exempt certificate and please be sure to reference any order recently placed.



Viewing Orders

You can check the status of your order anytime by logging into your account.  If you have any questions about your order please contact us at service@covita.net or call us at (800) 707-5751.



Updating Account Information

You can update your account information anytime by logging into your account.  If you have any questions please contact us at service@covita.net or call us at (800) 707-5751.