Return Authorization Ticket Number (RA #)
Customers wishing to return product must get approval to do so from a client manager or their supervisor at coVita by receiving an RA # authorizing the return, prior to sending the product back to us. Products shipped to us without a Return Authorization Ticket Number may be refused at our in-take desk and returned to the customer at your own expense (depending on the carrier’s policy). Customers are responsible for the shipping and handling to return product to us. Please see specific return polices for the various product categories below.
If you have received authorization to return product to us, you will be asked to provide the following information:
• Customer name
• Customer return address
• Order number and/or PO number
• Reason for return
Monitors
May be returned within 15 days of date of the online order, telephone order, or receipt of purchase order for a refund of the purchase price of product(s), with the exception of shipping and handling charges from the original invoice. All returned products must be in original packaging with all included documents/guides/posters and in resalable condition. All products returned within 15 days of the invoice date may be subject to a 15% restocking fee ($10.00 minimum), at our discretion. iCO™ monitors can only be returned unopened and unused with the security seal untampered with and intact. GastroCHeck® monitors must be returned in original shipping box and packaging materials.
Accessories
May be returned within 15 days only if the plastic seal, safety seal or packaging has not been broken and the product is in resalable condition. All products returned within 15 days of the invoice date may be subject to a 15% restocking fee ($10.00 minimum), at our discretion.
Calibrating Gas
May be returned within 15 days only if the product has not be used, is in resalable condition and your facility is licensed to prepare and ship HAZ-MAT. Please be advised that it is a violation of Federal law to ship HAZ-MAT gas (calibrating gas) unless you are licensed and trained to do so. coVita cannot provide advice, labels or materials to aid in the preparation of a HAZ-MAT shipment that is not being prepared for shipment in one of our facilities.
Substrates
May not be returned under any circumstances.
This policy is subject to change without notice and may be updated from time to time. By purchasing product from us, you agree to be bound by this policy.